![]() ![]() In my opinion manangement failed to respond and show some sympathy for what just occures right inside their lobby. Staff members were not prepared for any type of crisis and made us feel like what had happened was an insignificant event for the hotel to look into. Our entire party did not feel safe during the whole stay. There was no security at close proximity or any follow up from security or upper management. That injury required medical attention and staples on the wound. Upon arrival after unloading our belongings, while one of our members was carrying their supplies inside the lobby, a random individual without any confrontation or warning assaulted him with a punch to the jaw which left him with a concussion and bloody laceration to the back of his head due to him falling back.
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